Welcome to Sinasia online Store
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Terms & Conditions

TERMS & CONDITIONS

 

Please read carefully before ordering any item from SINASIA Jewellery website.

 

Introduction:

This website is owned and operated by SINASIA Jewellery (hereinafter 'We', SINASIA Jewellery, 'The Company', www.sinasiajewellery.com) having its Registered and Corporate Office at Kemp House, 152 - 160 City Road, London, EC1V 2N. In using the Company’s service, you (hereinafter ‘You’ means the person using www.sinasiajewellery.com) are deemed to have accepted the Terms and Conditions, the purchase and the payment information including the Private Policy listed below and which may be revised from time to time by SINASIA Jewellery for an indefinite period, without giving any prior notice. You understand and agree that you are bound by such terms and conditions whilst using the website. All rights, including copyright, in this website are owned by SINASIA Jewellery.

In the event that these Terms and Conditions are not acceptable to you, you undertake to discontinue using service and products offered by SINASIA Jewellery. However, if you continue to use the service you shall be deemed to have agreed and accepted to the terms and conditions (and to any modified terms and conditions) and you undertake to abide by the latest version of the agreement on the Company website.

If you do not agree to be bound by the Company terms, please do not place an order. These terms and conditions set out the entire agreement between you and SINASIA Jewellery in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

If you have any queries about these terms & conditions or have any comments or complaints on or about our website, please email us at welcome@sinasiajewellery.com

 

Information on our site:

We make every effort to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly.

We make every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received.

Packaging of the product may vary from the packaging of the product displayed in the website.

Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of SINASIA. All other intellectual property rights it contains, including the use of the name SINASIA Jewellery is the sole property of SINASIA Jewellery and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on SINASIA Jewellery website nor may you use any such content in connection with any business or commercial enterprise.

 

Pricing and Payment:

All Payments through the Company are securely processed. We accept VISA, MASTERCARD, DISCOVER, AND AMEX. We will ensure to email you a confirmation of ordered item(s). You will be advised by e-mail if we are unable to complete your order.

You agree, understand and confirm that the payment method details provided by you to the Company is correct and accurate. You further agree and undertake to provide the correct and valid payment details to all the payment types provided by SINASIA Jewellery. SINASIA Jewellery commits to keeping the information provided by you confidential and assures you that it will not be shared by SINASIA Jewellery with any third party unless required for fraud investigation or by law, regulation or court order. We will not be liable for any fraudulent payment. The liability for use of any of our payment methods fraudulently will be on you and the responsibility to 'prove otherwise' shall be exclusively on you.

Pricing throughout the website are quoted in British Pound Sterling. Prices are inclusive of VAT in the UK and in the EU.

Note: if you are outside the EU, you will be responsible for payment of taxes and duties.

Prices on the website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond SINASIA Jewellery’s control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up.

 

Delivery Charges and Delivery Schedule:

Delivery charges will be clearly displayed when selected and included in the total cost at check out.

 

Exchange and Returns:

Items can be accepted for an exchange within the time period of 21 days from the delivery date. Returns are welcomed within 14 days from receiving your order. Items that have been worn, torn, stained, damaged or used in any way will not be accepted for an exchange nor a return/refund.

Note: earrings are non-returnable and non-exchangeable.

Please make sure your items are returned new, unused and with all SINASIA Jewellery tags still attached. Returns that do not meet our policy will not be accepted and will be returned to the customer at their own expense. Goods returned outside of the above timeframes will not be accepted and will be returned to the customer at their own expense.

Return/Exchange your purchase to the following address:

Kemp House,

152 - 160 City Road,

London,

EC1V 2NX

 

Receiving a refund:

You have the option to choose between a full refund to be credited back to the original payment method used to purchase the item, or as website-credit to your SINASIA Jewellery account.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. If the order was sent to a destination outside the EU, customs’ duties and sales taxes are non-refundable through SINASIA Jewellery. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 5-10 business days to be credited into your bank account/SINASIA Jewellery account. Once a refund has been issued, the refund cannot be cancelled.

 

Promotion and Offer Code:

The following conditions apply to all SINASIA Jewellery promotion and offer codes:

  • Only one code can be used per transaction.
  •  Codes can only be applied to full price items (they are not available on sale items).
  • Codes are non-transferrable and no cash alternative is available.
  •  Orders must be made prior to 23:59 on the closing date, if specified.
  •  All offers are subject to stock availability.
  •  Offers are subject to change at any time.
  • All other SINASIA Jewellery Terms and Conditions apply.

 

Dispute Resolution:

If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and Conditions, and the Privacy Policy or the documents they incorporate by reference, the parties agree to resolve the matter in good faith through negotiation. If the dispute is not settled through negotiation, the parties agree, in good faith, to settle the dispute by mediation. In the event that parties are unable to agree on a mediator, a mediator shall be appointed by the named administrator. The process shall be confidential based on terms acceptable to the mediator and/or mediation service provider.

 

PRIVACY POLICY

Our privacy policy can be found at Privacy Policy. By consenting to these Terms and Conditions, you acknowledge and agree to be bound by the terms of our privacy policy. Please read carefully the following Privacy Policy of SINASIA Jewellery regarding its practices pertaining to data collection and use of your personal information obtained through this Website.

SINASIA recognises the importance of protecting the privacy of personal and financial information. We have instituted policies and security measures to protect your information. When you register online with SINASIA or use our online store, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this Website.

 

Governing Law and Jurisdiction:

These Terms and Conditions of Sale through the Company are governed by, and construed in accordance with, the laws of England and Wales. Those who choose to access this website from outside England and Wales are responsible for compliance with the laws of England and Wales if and to the extent that local laws are applicable. The Courts in England and Wales shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.

 

Access:

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

These Terms and Conditions set out the entire agreement between you and SINASIA Jewellery in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these Terms and Conditions are binding on the Company unless agreed by the Company in writing.

 

Gift Messages:

We are unable to process any gift card messages using profanities or inappropriate language. Where possible, we will contact you to seek an alternative gift message, or you will be able to cancel the order.

Information SINASIA Jewellery Collects:

SINASIA collects demographic information from visitors to the Website. In addition, SINASIA collects personal data from visitors to the Website who register their information or who use the online store. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your SINASIA Jewellery experience. SINASIA does not collect personally identifiable information from anyone under the age of 18. If you are under 18, please ask an adult to register and/or use the online store. In addition, please do not submit any personal details if you are under the age of 18.

Use of Information You Provide:

If you give us your personal information, we will use this information to register you with our Website, to administer our Website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Sharing of Your Information:

SINASIA does not sell, rent or disclose our customers’ names, addresses, email addresses or other personal information to any non-SINASIA entity. SINASIA may share customer information within the SINASIA Jewellery organisation, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our Website and provide for customer communications, SINASIA Jewellery contracts with selected third parties, solely for the purpose of assisting SINASIA Jewellery in these endeavours and subject to contractual confidentiality obligations.

Security:

SINASIA Jewellery uses appropriate security measure to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our wilful failure or gross negligence.

About Cookies:

Cookies are pieces of information a web Website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our Website more user friendly, and to give you a better experience when you return to the Website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our Website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, please access the “help” tab on your browser or read the information that came with your browser software.

Acceptance of Privacy Policy and Modifications:

By accessing and using the SINASIA Jewellery Website, you consent to our collection, use and disclosure of your information as described in this privacy policy. SINASIA Jewellery reserves the right to make changes to its privacy policy or practices. You should therefore review this page before payment and purchase made to and from the Company.